Taking baby steps to improve customer service

Taking baby steps to improve customer service

I recently changed the garage that I use. It wasn’t because of their work. I happened to call into another garage to get tyres and have a 4 wheel alignment, something my usual garage didn’t do. The people in this new garage were friendly, called me by my...
The 9 barriers of customer commitment

The 9 barriers of customer commitment

Your marketing doesn’t actually stop at the point-of-sale. You see, when someone either walks in, calls or emails your garage for the first time, they may not be ready to commit; they may have doubts, concerns and questions that require addressing before they...
Keeping it in the family: Do you work with relatives?

Keeping it in the family: Do you work with relatives?

Many garage businesses are family owned enterprises. Some have even been in families for generations. But sometimes, whilst employing family members can appear to be an easy solution, it carries its own set of distinct problems, certainly if not handled well. Avidan...
Could you use online chat for customer service?

Could you use online chat for customer service?

People now organise their lives online. What people often previously used the telephone for is now done online. And this includes enquiries, questions and indeed complaints. According to Punch Newspaper: Many brands are already using Twitter and other social media...
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